QUESTIONS AND ANSWERS CONTINUED......
Q. What is your clients average days in AR?
A. 35 days
Q. Do you actively call patients as part of patient follow-up? If so, how do you decide which patients to call?
A. Aurora Medical Billing calls all patients after 30 days on outstanding balances unless otherwise instructed by physician.
Q. Does Aurora Medical Billing call payers as part of claim follow-up?
A. It is in the best interest of Aurora Medical Billing's success to follow up
with payers. We verify receipt of claims with payers, check for any additional information needed or to be corrected, and request approximate date of payment.
How secure is my data with Aurora Medical Billing?
Q. Will anybody that is involved in servicing my account, creating databases, mailing statements, touching my claims or speaking with my patients be
located outside the US?
A. No.
Q. Do you own and control your billing technology or are you using someone else?
A. Aurora Medical Billing utilizes NueMD™, the leading Internet-based medical management solution for physicians' offices.
Q. Do you store original documentation electronically?
A. We store original documents electronically as an attachment to patient's
file (EMR) and maintain all records for a minimum of seven years.
Q. Is our company HIPAA compliant?
A. Yes, Aurora Medical Billing upholds the highest standards and complies with all HIPAA privacy and security regulations.
Web site designed & hosted by AMB, LLC © 2010 All rights reserved
